A new wellness concept by Pyramids of Chi will be launching in New Bahru, envisioned as a restorative space that brings together movement, mindfulness, and holistic wellbeing.
As part of the pre-opening team, they are looking for a Manager to lead day-to-day operations and help shape the guest experience as the concept comes to life. The Guest & Operations Manager is responsible for the day-to-day running of the venue, leading front-of-house and guest relations teams, managing bookings and systems, and personally overseeing VIPs, group leaders, retreat facilitators, and strategic partners. This role balances operational excellence with warmth, presence, and a deep understanding of wellbeing, hospitality, and conscious experiences.
The role will be based within the Pyramids of Chi team and offers the opportunity to be part of an early-stage wellness concept from the ground up.
Key Responsibilities
Guest Experience & Operations Management
- Create and uphold a calm, welcoming, and elevated guest experience across all touchpoints of the wellbeing centre
- Oversee daily venue operations to ensure a seamless flow of guests, on-time sessions, and a consistently serene environment
- Ensure the space is presented to the highest standards of cleanliness, comfort, and visual harmony at all times
- Proactively monitor bookings, capacity, and schedules to anticipate guest needs and prevent service disruptions
- Ensure booking, payment, and check-in systems support a smooth, effortless arrival experience for every guest
- Maintain compliance with safety, accessibility, and service standards to ensure guests feel secure, cared for, and at ease
Hospitality Leadership
- Act as the senior host and face of the venue, greeting guests and setting the tone for the concept's experience
- Deliver elevated, personalised service across the full guest journey—from arrival to departure
- Ensure special attention and care for VIPs, elderly guests, children, guests with disabilities, and group leaders
- Promptly and compassionately resolve guest issues or complaints, escalating when required
- Actively gather guest feedback and implement continuous improvements to service delivery
Team Leadership & Training
- Lead, roster, and manage the Guest Relations / Front-of-House team
- Train and onboard staff in booking systems, service standards, tone of voice, and guest care
- Foster a calm, professional, and service-oriented team culture aligned with the brand’s values
- Ensure staff adherence to SOPs, reporting requirements, and brand standards
Relationship & Group Management
- Serve as the primary point of contact for group bookings, retreats, facilitators, corporate partners, and key accounts
- Handle enquiries, proposals, pricing alignment, and confirmations for group and private experiences
- Collaborate with clients to customise meaningful, on-brand wellbeing experiences within operational guidelines
- Personally host group leaders and facilitators during their onsite visits, ensuring all needs are met
- Coordinate across departments to deliver seamless group experiences, including space setup, catering, and session flow
- Conduct post-event follow-ups to build long-term relationships and repeat bookings
Communication & Sales Support
- Monitor and respond to venue communication channels including email, messaging platforms, and social media enquiries
- Support conversion of enquiries into confirmed bookings through warm, informed communication
- Confidently explain all offerings, session formats, pricing, retail, and special events
- Promote upcoming programs, memberships, and experiences in alignment with brand strategy
Brand Representation
- Act as a brand ambassador for this wellness concept, embodying its values, tone, and philosophy
- Build genuine, long-term relationships with regular guests, facilitators, and partners
- Confidently communicate the ethos and benefits of sound, light, vibration, meditation, and wellbeing practices
Skills & Experience
- Proven experience in venue management, hospitality, guest relations, or wellbeing spaces
- Strong leadership skills with the ability to motivate and train teams
- Excellent interpersonal, communication, and problem-solving skills
- High attention to detail with the ability to multitask in a calm, grounded manner
- Strong organisational and operational management capability
- Sales confidence with a relationship-first mindset
- Deep appreciation for wellbeing, mindfulness, spirituality, or conscious experiences
- Comfortable working flexible hours including evenings and weekends
- Professional presentation and strong sense of responsibility and accountability