Operations Manager | Parlour Gelato

We are looking for a driven and hands-on Operations Manager to play a pivotal role in the pre-opening and launch of our business. This is an exciting opportunity to build operations from the ground up and shape the guest experience.

Responsibilities include but are not limited to:

• Manage and oversee the food service operations of cafeteria
• Lead & supervise a team of F&B staff & Serve scooping Gelato to customers
• Accountable for food cost management, menu planning as well as the development and creation of new products needs
• Develop and execute plans to achieve daily and monthly targets
• Oversee venue equipment and facilities management / maintenance
• Conduct regular inspections on the general cleanliness and maintenance of the venue and take corrective action as and when necessary
• Set up Standard Operating Procedures (SOPs) for service, product preparation, Hygiene cleanliness & daily operations
• Implement cafe Inventory system for own outlet and perform central ordering system.
• Schedule of roster & perform paperwork duties 
• Analyse Point of Sales (POS) reports and sales trends, recommend and implement cost control stock planning
• Interview, onboard, and train the New staff  to ensure operational readiness
• Coordinate with Marketing on launch plans, promotional activities, and opening events

If you’re passionate about building teams, delivering exceptional customer experiences, and being part of an exciting launch, we’d love to hear from you. Kindly contact genevieve.wong@parlourgelato.com.