Assistant Manager | Claudine

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

The Assistant Manager plays a crucial role in shaping the guest experience and nurturing the team.

You’ll be-in charge of:

• Oversee all guest experiences for the restaurant, recognising and welcoming guests
• To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
• Engage with guests in conversation so as to build a strong rapport between themselves and the restaurant
• Take ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences
• Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards
• Manage stocks and inventories
• Build and maintain guest relationships
• Attend to any feedback or complaints
• Maintain a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participate in and lead training sessions, briefings and team meetings
• Manage assigned sections to provide an awesome service experience for all guests
• Support daily opening and closing duties, including setup and service readiness

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning   

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.